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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2000 CHEVROLET S-10. I had to bring my vehicle in because the ball joints were having problems and I got it back in 4 days. It was covered under warranty and I got a receipt. The staff were nice and helpful to me and I haven`t had any other problems with the vehicle since. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Malibu. I brought my vehicle in for an oil change and it took about 30 minutes. It was covered under warranty and the staff were very friendly to me. I got a receipt and I have not had any other problems with the vehicle since. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Blazer. I had to bring my vehicle in because it was having starting problems and I got it back that same day. It was under warranty and the staff did a great job. I got a receipt and I have not had a single problem since I got it back. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 Ford Windstar. Walley was my salesman. He was terrible. He had no idea what he was doing. He didn`t try to help me. I walked around and looked at the cars while he played games and threw a football. He was unprofessional and immature. The van was clean and in good condition when I got it. It is missing now and the brake light comes on for no apparent reason. I was approved the same day. Overall, my experience was positive. We had been there before.

     

    11/13/2008

     
    Positive Comment

    I own a 1994 Dodge Caravan. I brought my vehicle in to get the check engine light fixed, a beeping noise was happening and there was a leak and I got the vehicle back the next day. I wasn`t charged anything for the service and the staff were really good and worked with me. I got a receipt also. I haven`t had any other problems with the vehicle. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Buick LeSabre. My salesman was the black guy who works there. He was fine. The car was clean and in good condition when I got it. I am not having any problems other than it is telling me to check the tire pressure. I was approved the same day. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Impala. Overall my experience was positive. I brought my vehicle in because the check engine light was on and the change oil light was on. It took about an hour and was under warranty. The staff did a good job and they gave me a receipt. I have not had any other problems with the vehicle.

     

    11/13/2008

     
    Positive Comment

    I own a 2005 Pontiac AZTEK. I had to bring my vehicle in because it was shaking really badly and I got it back later that same day. It was covered under warranty and I got a receipt. The staff have been really friendly every time. I am noticing it is still shaking a bit now. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Cavalier. My salesman was younger and had groomed hair. He was about 180 pounds and 6 feet tall. He was good. The car was clean and in good condition when I got it. I am going to make an appointment to have the plugs and wires checked because it has a little stumble but nothing major. I was approved the same day. Overall, my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 CHEVROLET Blazer. Overall my experience was positive. I brought my vehicle in because the wheel bearings went bad and I got it back that same day. I got a receipt after the service and it was covered under warranty. The staff did a pretty good job with me. The service engine light came on recently.

     

    11/13/2008

     
    Positive Comment

    I own a 1995 Dodge Caravan. Overall my experience was positive. I had to bring my vehicle in because the engine light came on and it took about 9 hours to get it back. It was covered under warranty and the staff treated me perfectly. I got a receipt before I left. I have not had any other problems since I got it.

     

    11/13/2008

     
    Positive Comment

    I own a 2005 Ford Focus. Overall my experience was positive. I brought my vehicle in because it was running hot and I got it back later that same day. The staff were fine but I never got a receipt. The work was covered under warranty and I noticed already that I am having the same problem now as I was before.

     

    11/13/2008

     
    Positive Comment

    I own a 2005 Chrysler Town & Cou. Overall my experience was positive. I had to bring my vehicle in because there was a noise going on in the seats and it took a full day to get it back. The staff were just great to me and I got a receipt before I left. The work was covered under warranty. There have been no other problems with the vehicle recently.

     

    11/13/2008

     
    Positive Comment

    I own a 1999 GMC Denali. I brought my vehicle in because the engine was ticking and I got it back that same day. It was covered under warranty but I did not get a receipt. The staff did a good job working with me. The vehicle is still ticking but I was told that is just the engine breaking in. Overall my experience was positive.

     

    11/13/2008

     
    Positive Comment

    I own a 2002 Dodge Durango. I can`t really remember who my salesperson was because I had been to another store that day too. I think he was middle weight. He was good. He got me in and out. The truck was clean and in good condition when I got it. I am not having any problems with it now. I love it. I was approved three days before at the other store. Overall, my experience was positive.

     

    11/13/2008

     
           

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